Rental Policies

Welcome to our Rental Policy page. Here, you'll find all the essential information you need to ensure a smooth and enjoyable rental experience with us. Our policies are designed to protect both you and our property, ensuring a fair and transparent process. Please take a moment to review the guidelines and requirements outlined below, so you can make the most of your rental. If you have any questions or need further assistance, our customer support team is always here to help.

Boating / Personal Watercraft License Info

Do you need a Boating License in Wisconsin?

Wisconsin law requires those born on or after January 1, 1989, to pass a boater safety course and to carry a boater education card if operating a motorboat or PWC in Wisconsin.

Wisconsin Department of Natural Resources Requirements
There is no minimum age requirement to take this online course.

You do not have to be a resident of Wisconsin to take this online course.

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Equipment Rentals

PLEASE READ THE FOLLOWING CAREFULLY

 Equipment Rental Policies

The following rates and policies are subject to change without notice. Please read carefully before making a reservation.

DELIVERY

 Do not have the means to get equipment to your home/job site? No problem, we deliver wherever equipment is needed.  Give us a call!

Reservations & Payments

  • A major credit card and half day is required to hold all reservations.
  • Final payment may be made by card, or by cash or check to avoid credit card processing fees.
  • A 24-hour notice is required for cancellations.
  • No shows or cancellations without notice will result in a FULL day rate charged to the card on file.
  • A signed rental agreement is required at the time of pick-up
  • Renter must be present at time of pick up.

Rental Periods

Full-Day (same day) Rentals

  • Pick-up any time after 7:00 AM/8:00 AM Winter (November thru April)
  • All full-day rentals must be returned by 4:30 PM the same      day.

Half-Day Rentals (If applicable)

  • Morning: 7:00 AM – 11:30 AM
  • Afternoon: 12:00 PM – 4:30 PM

Use & Responsibility

  • All equipment is used at the renter’s own risk.
  • Rock’s Rent-All maintains all equipment in good condition, but mechanical issues do not waive rental fees.
  • The renter is fully responsible (100%) for care and condition of equipment, any/all damages/repairs while in their possession.
  • Rock's Rent-All does not offer insurance.
  • Equipment must be returned in the same condition as when rented.
  • Charges apply for: Lost or damaged equipment (replacement cost).
  • Repairable damage, which will be fixed by Rock’s Rent-All.
    • Labor is charged at $125/hour with a one-hour charge minimum.
  • Do NOT attempt repairs on any equipment.
  • If a problem arises, stop use immediately and contact Rock’s Rent-All for assistance.

Dirty returns: 

  • $100 cleaning fee for all skid steers, excavators, chippers, stumper, trailers, tractors and 
  • $50 cleaning fee for all small equipment, walk behind blowers, sander, log splitters etc.

Fuel Policy

  • All equipment is provided with a full tank of fuel.
  • Equipment must be returned full.
  • If not, a $75 service charge plus the cost of fuel will apply—no exceptions.

Late Returns

  • A $25 fee per 15 minutes will be charged for equipment returned after 4:30 PM.
  • To extend a reservation, you must call before the scheduled return time to obtain approval.

 Refunds

  • There are no refunds for early returns, unused days.
    • You are 100% responsible for the time you reserve.
      • Please plan your rental accordingly.
  • Refunds based on weather will be based on owner discretion only.

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Fishing Boats

The below rates and policies are subject to change without notice.

PLEASE READ THE FOLLOWING CAREFULLY

All units rented will go out with a full tank of gas.  Renter will be charged for any fuel used if boat is returned without filling the tank along with a $15.00 service charge.  Charges will be billed to the credit card on file.

All renters/drivers must be 21 YEARS OF AGE & have a valid driver’s license. 

RESERVATIONS

Boats are available for a 2-day minimum.  

A major credit card, NO debit cards, required at time of reservation with a $100 deposit plus applicable fees and taxes rental deposit per unit is required.  The reservation deposit is applied to the total rental cost.

PICK UP & RETURN TIMES

We do not deliver fishing boats.  The boat is ready on a trailer to take to the lake(s) of your choice, 2" ball needed.  Pick up at 8:30 AM with a return time of 4:30 PM.  There is a late fee of $25 per 15 minutes for late returns if prior arrangements have not been made.

DAMAGE DEPOSIT

We do not offer insurance, please check with your insurance.  You are 100% responsible for any and all damage that happens during your rental period to the unit.  The rental period begins upon delivery of the boat. A major credit card, NO debit cards, required for damage deposit hold of $500 per unit will be authorized to your credit card.  Damage deposit will be released provided there is no damage upon a boat returned and fully inspected.  The renter is completely responsible for all damage to but not limited to, the inside/outside of boat, motor, and prop during their rental period. In the event of the boat being damaged we reserve the right to charge the card on file the total amount of repairs. 

Rock’s Rent-All may use, apply or retain all or any portion of said Damage Deposit for the payment toward any amounts owed by Renter, including but not limited to cost of replacement machine and any lost rental days.

CANCELLATION

There is a 7-day cancellation notice required and a $50 cancellation fee for any cancellation.  The full rental rate will be charged for no call/no show rentals. 

There is no refund for early return, unused days, or bad weather.

View All Fishing Boats

Pontoon Boats

The below rates and policies are subject to change without notice.

PLEASE READ THE FOLLOWING CAREFULLY

Do you need a Boating License in Wisconsin?
  • Wisconsin law requires those born on or after January 1, 1989, to pass a boater safety course and to carry a boater education card if operating a motorboat or PWC.
Reservation Details
  •  2-Day Minimum Rental: 
    • Apr. 30 thru June 12 
    • Aug. 9 thru Oct. 18
  • Weekly Minimum: 
    • June 13 – August 8
  • Reservations require a major credit card (no debit cards) and a $200 deposit per unit, plus applicable fees and taxes. Deposit applies toward your total rental cost.
Delivery/Pick-Up & Paperwork
  • Pontoons may not be trailered by renters.
  • We deliver and pick up at public boat launches only (no dock delivery except at Serenity Bay).
  • Paperwork is preferred to be completed before delivery at our office to avoid congestion at the boat launch. We can bring paperwork to the boat launch if there is a time crunch for signatures.  
Delivery Fees
Free delivery to:
  • Little Saint, Big Saint, Pickerel on J, Lost, and Found Lakes 
Delivery fees apply to:
  • Plum, Dam, North Nokomis, Little Arbor, Big Arbor, Carol, Eagle River Chain — $75
  • Pickerel on G, Star — $100
  • Razorback — $125
  • Ballard — $150
No delivery available to:
  • Fence Lakes Chain
  • Three Lakes Chain
Damage Deposit & Responsibility
  • No insurance provided—please check your own coverage.
  • Renters are fully responsible for any damage during the rental.
  • A $500 damage deposit hold will be placed on a major credit card (no debit cards) per unit.
  • Deposit is released after boat inspection with no damage.
  • We reserve the right to charge for any damages or lost rental income.
Cancellation Policy
  • Cancellations require at least 14 days’ notice.
  • A $50 cancellation fee per unit applies regardless of when it is cancelled.
  • Weekly rentals cancelled 5 days or less before start date will be charged in full.
  • Daily rentals cancelled within 3 days of start date will be charged in full.
  • No refunds for early returns, unused days, or weather-related issues.
Fuel
All boats leave with a full tank of gas. We will fuel the pontoon upon pick up and charge the card on file. 
Model Substitution
We reserve the right to substitute boat models due to availability or other circumstances.

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Snowmobiles

The below rates and policies are subject to change without notice.

PLEASE READ THE FOLLOWING CAREFULLY

Age & Safety Requirements
  • All renters/drivers must be 21 YEARS OF AGE & have a valid driver’s license.
  • In Wisconsin all persons who are at least 12 years of age and who were born on or after January 1, 1985, are required to take a Wisconsin-Approved Snowmobile Safety Course and obtain a snowmobile safety certificate when riding on public lands.
Pick Up and Return
  • Snowmobile pickup is at 9:00 a.m. and drop off is at 8:00 a.m. the next day.
  • An additional fee of $50.00 per hour will be assessed on all late returns—no excuses.
Damage Deposit & Responsibility
  • A $1,000 damage deposit is held on the credit card on file until the unit is returned and inspected.
  • Rock’s Rent-All may use all or part of this deposit for damages, replacement costs, and/or lost rental days.
  • We do NOT offer insurance; please check with your agent.
  • Renters are 100% responsible for any and all damage to the unit as well as but not limited to, bodily injury, property damage, tickets, theft, vandalism, or misuse and total replacement cost of rental unit during the rental period starting at pickup.
  • Examples of misuse include but are not limited to excessive speeding, racing, reckless driving, intoxication, or narcotics influence.
  • Renter understands that ANY parts or damage to the snowmobile that requires repair or replacement (including labor (labor rate is $95.00 per hour with a one hour minimum)) will be done at renter’s expense and any lost rental days if applicable.
  • Accidents must be reported to the DNR, police, and Rock’s Rent-All within 24 hours.
  • Liability includes accidents on major highways or any total loss, with renter responsible for 100% replacement cost of unit and lost rental income.
Sled Recovery
  • If we are called out and have to come and recover a sled(s) for any reason other than a mechanical failure that is not due to misuse, there is a recovery fee of $500 per sled that will be charged to the card on file.
Fuel Policy
  • All units rented will go out with a full tank of gas & oil and need to be returned with a full tank of gas (91 Octane ONLY), high octane only.
  • Renters will be charged for any fuel used if the snowmobile is returned without a full tank along with a $15.00 service charge. Charges will be billed to the credit card on file.
Operating Area & Registration
  • Rental units come with Wisconsin registration only and must be operated in Vilas County or neighboring counties on officially designated trails or routes.
Trailering & Delivery
  • Our units may be trailered by renters to Michigan.
  • We do NOT offer delivery; all rentals must be picked up by the renter.  We are located with direct access to snowmobile trail.
Cancellation/Refund Policy
  • There is a $50 per sled cancellation fee.
  • Loss of FULL deposit for reservations cancelled within 14 days.
  • The full rental rate will be charged per day, per snowmobile, if cancelling within 72 hours.
  • We reserve the right to cancel or substitute models due to circumstances beyond our control.
  • We reserve the right to cancel reservations, if needed, due to outside conditions such as trail conditions, weather conditions or conditions outside our control that contribute to safety concerns.

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UTV Certification Info

ATV/UTV Course Requirements
Anyone who operates an ATV on public riding areas – e.g. trails, frozen waters, routes, permitted county and/or forest lands – who is at least age 12 years of age and who was born on or after Jan. 1, 1988, must have completed an ATV safety certification course.

Anyone who operates an UTV on public riding areas - e.g. trails, frozen waters, routes, permitted county and/or forest lands - who is at least 16 years of age and who was born on or after Jan. 1, 1988, must have completed an ATV safety certification course.

Refer to the Wisconsin ATV/UTV regulations for additional general age and safety certification requirements [PDF].

Operators must carry their safety certification card and they must display it to law enforcement officers when requested.

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UTVs

The below rates and policies are subject to change without notice.

PLEASE READ THE FOLLOWING CAREFULLY

Age & Safety Requirements
  • Renters must be at least 25 years old with a valid ID at pickup.
  • Renters born on or after January 1, 1988 must provide a completed and passed ATV/UTV safety course certificate at pickup.
Helmet Law:
  • Wisconsin law requires anyone under 18 to wear a DOT-approved helmet.
  • DOT helmets for those under 18 are available to rent for $10 per day.
Operating Area & Registration
  • Rental units come with Wisconsin registration only and must be operated within Vilas County or neighboring counties on officially designated Off Road Vehicle (ORV) trails or routes.
Reservation Deposit
  • A $100 deposit (no debit cards) plus applicable fees and taxes is required per unit. This deposit will be applied toward the total rental cost.
Rental Duration & Late Fees
  • A day rental is from 9:00 AM pickup to 4:30 PM same day return. 
  • Extend your day rental until 8:00 AM the next morning for a $100 upgrade (not valid on Saturday rentals).
  • Late returns will incur a $25 charge per 15 minutes, no exceptions.
Damage Deposit & Responsibility
  • A $1,200 damage deposit is held on the credit card on file until the unit is returned and inspected.
  • Rock’s Rent-All may use all or part of this deposit for damages, replacement costs, or lost rental days.
  • We do NOT offer insurance; please check with your agent.
  • Renters are 100% responsible for any and all damage to the unit as well as but not limited to, bodily injury, property damage, tickets, theft, vandalism, or misuse during the rental period starting at pickup.
  • Examples of misuse include but are not limited to excessive speeding, racing, reckless driving, intoxication, or narcotics influence.
  • Accidents must be reported to the DNR, police, and Rock’s Rent-All within 24 hours.
  • Liability includes accidents on major highways or any total loss, with renter responsible for 100%replacement cost of unit and lost rental income.
Pets & Operators
  • NO PETS allowed in the UTV.
  • Only the renter may operate the UTV unless a second authorized operator is added for a $20 upgrade.
Trailering & Delivery
  • Our units may NOT be trailered by renters. 
  • We do NOT offer delivery; all rentals must be picked up by the renter.
Fuel Policy
  • UTV leaves with a full tank of gas. 
  • Renters will be charged for any fuel used if the UTV is returned without a full tank (91 Octane ONLY) along with a $15.00 service charge. Charges will be billed to the credit card on file. 
Cancellation Policy
  • Cancellations within 24 hours of rental or no-shows are charged the full daily rate plus taxes and fees per unit.
  • Cancellations made more than 24 hours before rental are subject to a $50 cancellation fee.
  • No refunds or discounts for early returns, unused days, or weather-related issues.

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Waverunners

The below rates and policies are subject to change without notice.

PLEASE READ THE FOLLOWING CAREFULLY

Age Requirement
  • Renters must be at least 21 years old to rent a boat.
Do you need a Boating License in Wisconsin?
  • Wisconsin law requires those born on or after January 1, 1989, to pass a boater safety course and to carry a boater education card if operating a motorboat or PWC in Wisconsin.
Fuel Policy
  • Wave runner leaves with a full tank of gas. 
  • Renters will be charged for any fuel used if the wave runner is returned without a full tank (91 Octane ONLY) along with a $15.00 service charge. Charges will be billed to the credit card on file. 
Reservation Deposit
  • A major credit card (no debit cards) is required to reserve your wave runner. 
  • A $100 deposit plus applicable fees and taxes is required per unit. This deposit will be applied toward your total rental cost.
Pick Up & Return Times
  • We do not deliver; wave runner(s) are ready on a trailer to take to the lake(s) of your choice.
  • 2" ball needed.  
  • Renter must be present at time of pick up, no exceptions. 
  • Pick up time is 9:00 AM with a return time of 4:30 PM. 
  • There is a late fee of $25 per 15 minutes for late returns if prior arrangements have not been made.  
Damage Deposit & Responsibility
  • Rock’s Rent-All does not provide insurance — please check your own coverage.
  • You are fully responsible for any damage during the rental period.
  • A $500 damage deposit is required and must be authorized on a major credit card.
  • We reserve the right to use this deposit to cover any damages, replacement costs, or lost rental income.
Cancellation Policy
  • Cancellations require at least a 7 days’ notice.
  • $50 per unit cancellation fee applies to all cancellations.
  • The full rental rate will be charged for no call/no show rentals.
  • No refunds for early returns, unused days, or weather-related issues.

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